I recently ordered a Logitech Harmony 555 remote from PIXmania (through their Amazon storefront). Unfortunately, due to their (very) shoddy packaging, the remote arrived totally smashed.
Their resolution? First, I had to photograph the remote to demonstrate the damage. Then, I was supposed to lodge a compaint with Parcel Force (the company that delivered the remote). Next, I had to send the remote back to them. Finally, once they receive the remote, they will begin an investigation, which takes up to 20 days!
Talk about inadequte customer service. Below is the (latest) e-mail that I have sent back to PIXmania.
I am greatly unhappy with the course of resolution that has been undertaken for this matter. The item was inadequately packaged by PIXmania, and due (at least in part) to this inadequate packaging, the product arrived broken.
While you may wish to debate with Parcelforce whether the mistake which damaged the product was made by PIXmania or Parcelforce, I can assure you that the mistake was not mine. And yet, I am the only party who suffers.
It is unacceptable that I should have to wait until 29 February for an investigation to be resolved. I expected to be enjoying the product as of the weekend just gone (9th February, 2008), and a delay of at least 20 more days is unacceptable. Inote also that that date reflects the end of the investigation and NOT when it will be resolved to my satisfaction.
Surely my business and customer satisfaction is worth more to you than maximum of £40 pounds which you would be out of pocket, should you have sent an immediate replacement to me? Please also remember that I could have bought this product in a store, but instead I chose PIXmania based on the convenience I believed I was being offered.
Based on the service I have received since making this complaint, I would be reluctant to recommend your company to myfriends.
Please escalate this complaint to your head of customer service. I cannot believe that this is the best resolution that you can offer me.
You may wonder why I bothered including this on the web; well, it’s in the hope that after the Google robot has had a chance to parse this article, anyone who searches for “PIXMania review” will be offered an account of my experience.
It’s called “revenge”: geek style.
5 comments
Tempted by your comment to search for PIXMania review, I did just this…then to refine the search, added Gerrod to the search list.
Result
Fooooo | ?????????? ??????? ?????????? ????????????? khonkaen | 03:06
?????????? ??????? ?????????? ????????????? khonkaen.
http://www.fooooo.com/watch.php?id=2f527563580300ace8f659d8a49fb0ee – 15k – Cached – Similar pages
…a pity I can’t understand what it is telling me but I am sure it is useful!
The google robot doesn’t visit my site every day; I wouldn’t expect to be in the “hit list” for at least a week! (And even then, probably not…)
Well you’ve reached me at least. I’m steering well clear of PIXMania. Thanks for the heads up.
I love the end to this story “revenge..geek style” I laughed out loud…at work. It should be put in a movie or something.
Go get ‘em, Gerrod!
Whoever pixmania are…they never had me and they never will.
Fittingly enough, the customer service of PIXmania seems to be PIGSmanure.